SQL Driver for Freshservice Freshservice is a cloud solution for IT Service Management. Freshservices includes tickets, configuration management database and project management. Existing functionality of Freshservice can be extended by custom fields. The Freshservice driver covers 73 tables and 928 columns. ## Freshservice API Clients Invantive UniversalSQL is available on many user interfaces ("clients" in traditional server-client paradigma). All Invantive UniversalSQL statements can be exchanged with a close to 100% compatibility across all clients and operating systems (Windows, MacOS, Linux, iOS, Android). The clients include Microsoft Excel, Microsoft Power BI, Microsoft Power Query, Microsoft Word and Microsoft Outlook. Web-based clients include Invantive Cloud, Invantive Bridge Online as OData proxy, Invantive App Online for interactive apps, Online SQL Editor for query execution and Invantive Data Access Point as extended proxy. The For technical users there are command-line editions of Invantive Data Hub running on iOS, Android, Windows, MacOS and Linux. Invantive Data Hub is also often used for enterprise server applications such as ETL. High-volume replication of data taken from the Freshservice API into traditional databases such as SQL Server (on-premises and Azure), MySQL, PostgreSQL and Oracle is possible using Finally, online web apps can be build for Freshservice using App Online of ## Monitor API Calls When a query or DML-statement has been executed on Invantive UniversalSQL a developer can evaluate the actual calls made to the Freshservice API using a query on sessionios@DataDictionary. As an alternative, extensive request and response logging can be enabled by setting log-native-calls-to-disk to true. In the %USERPROFILE%\Invantive\NativeLog folder Invantive UniversalSQL will create log files per Freshservice API request and response. ## Specifications The SQL driver for Freshservice does not support partitioning. Define one data container in a database for each company in Freshservice to enable parallel access for data from multiple companies. An introduction into the concepts of Invantive UniversalSQL such as databases, data containers and partitioning can be found in the The configuration can be changed using various attributes from the database definition, on log on and during use. A full list of configuration options is listed in the The catalog name is used to compose the full qualified name of an object like a table or view. The schema name is used to compose the full qualified name of an object like a table or view. On Freshservice the comparison of two texts is case sensitive by default. Changes and bug fixes on the Freshservice SQL driver can be found in the The driver has the following properties: - Driver code for use in settings.xml: ``Freshservice`` - Alias: ``freshservice`` - Recommended alias: ``fdk`` Driver code for use in settings.xml Authentication Authentication can be done using one of the following two alternatives: 1. Using the user log on code, password and company also used on the Freshservice website. 2. Using an API key and company. Authentication using user log on code and password is recommended for general use. The company is the name before '.freshservice.com' in the URL used to log on to Freshservice in a browser. The API key can be found in the 'Edit Profile' page in Freshservice, as described on https://support.freshservice.com/support/solutions/articles/225435-where-can-i-find-my-api-key. API Version The V2 API of Freshservice is used. V1 APIs can be accessed using NativePlatformScalarRequests. Usage Limits Invantive SQL executes API calls to retrieve and upload data. The number of API calls allowed per hour depends on your Freshservice plan, API version and whether you have chosen for rate limits per minute (most recent) or hour (older). The V1 API default usage limit is 1.000 calls per hour. On V2 the limit is 3.000 (blossom, garden) or 5.000 (estate, forest) calls per hour. The new V2 limits are 100 (blossom), 200 (garden), 400 (estate) or 700 (forest) calls per minute. Increased limits can be purchased. Invantive SQL ensures that within your session the number of calls allowed per hour is not exceeded. To get an impression of how Invantive SQL translates into API calls, please query the data dictionary view 'sessionios', such as with 'select * from sessionios@datadictionary'. Updated 11-12-2024 09:11 using Invantive UniversalSQL version 24.0.491-PROD+5130. 11-12-2024 09:11 Version 24.0.491-PROD+5130 ## Objects Per object category a list is available: - [[Tables]] - [[Procedures]]